Return Policy

Special Message From Miranda!

Thanks for shopping at my store. I love shopping online but I am always concerned I might get stuck with something that doesn't fit or something I just don't want. You don't have to worry about that here. I want you to be happy with your purchase. If your shoe or boot doesn't fit, just return them for the next size up or down. If you receive a shoe that you just don't like, please return it for a refund or store credit (see details below).
Happy Shopping! Miranda

 

Return Policy Details
Return Policy

You may Request an RMA#  via our On-line Return Center to return your item within 15 days from the delivery date of your order. You request an exchange, request a store credit or a request a refund. Shipping charges are non-refundable and returns for refund incur a 20% restocking fee.  If a shoe is deemed defective by the manufacturer, we will gladly replace the shoe for the exact same style#, size and color as the original item.  Defective shoe claims are are reviewed by the manufacturer, and replacements are at manufacturer's discretion. Attempt to repair/alter a shoe automatically voids the defective replacement policy.

Worn shoes WILL NOT be accepted and will be returned back to the customer.  All returns will be inspected upon return. The bottom sole and inner foot bed of the shoes must be in its new and original condition, with no dirt, foot prints, marks or scuffs. The shoe box must also be in its original condition. Returns received with missing shoe boxes, or shoe boxes that have been written on or taped, will void the return. "Unworn Condition" means that the item is in its original condition, and is shipped in its original packaging including any tags and the manufacturer's shoe box.

Any item returned showing signs of obvious wear and is not returned in the condition in which it was shipped to you, will not be accepted for exchange, store credit or refund. Please do not return item/s with manufacturer's shoe box as the external shipping box. Using the shoe box as the shipping box will void your return.

Simply wrap the box in the same manner it was shipped to you, prior to returning the shoes. Refused Package Policy: Any order/s refused by the customer or order/s returned to us by UPS because attempts at delivery have been unsuccessful incur a 20% restocking fee. Shipping charges are non-refundable.

Hosiery/Lingerie Policy: Due to state health law and health code regulations, we don't accept returns on opened hosiery, bodystockings, or panties. Any Hosiery/Lingerie item/s that have been opened are considered used and can't be returned. Shipping charges are non-refundable.

How to return or exchange items Requests for Exchange, Store Credit or Refunds must be submitted via our 
On-Line Return Center.  An RMA# (Return Authorization Number) will be assigned and e-mailed back to you with instructions. An RMA# will be e-mailed to you with instructions and a link to the form that is to be filled out and returned with your item/s. 
RMA # must be clearly written on the package. Any returns made without an RMA # will be refused and sent back Return to Sender.

RMA#'s are valid for 10 days from the date they are issued. Any delay in returning your exchange/return could void your RMA# and make your return ineligible for exchange/return.

Please note: Promotional shipping rates offered for the original order are not valid on exchanges. Standard shipping rates (4-6 Business Days) will be applied to all exchanges.
Where to send your returns or exchanges: Sinful Dreamz
Attention: Returns/Exchanges
6 Columbia Drive
Amherst, NH 03031
Close-Out, Blow-Out and Clearance Items: All Close-Out, Blow-out and Clearance sale items are final sale items and are non-returnable. Prices on these products have been reduced for final sale.
Merchandise Return Form

After you receive your RMA has been approved and issued, please complete the Merchandise Return Form and include it with your return. The Merchandise Return Form is in PDF format. Adobe Reader is required to open and print this form.