Thanks for shopping at my store. I love shopping online but I am always concerned I might get stuck with something that doesn't fit or something I just don't want. You don't have to worry about that here. I want you to be happy with your purchase. If your shoe or boot doesn't fit, just return them for the next size up or down. If you receive a shoe that you just don't like, please return it for a refund or store credit (see details below).
|Return Policy Details|
We want you to be happy with your purchase from us. If your shoes do not fit or your are simply just not happy with them, you may request an RMA# to return them within 15 days from the delivery date of your order.
You may pick out another pair of shoes, request a store credit to use on a future purchase or a request a refund. Shipping charges are non-refundable and returns for refund incur a 20% restocking fee.
Please understand that worn shoes WILL NOT be accepted. If a shoe is deemed defective by the manufacturer, we will gladly replace the shoe for the exact same style#, size and color as the original item. We will not replace it with a new style, size or color. Defective shoe claims are forwarded to the manufacturer for review, and replacements will be at the manufacturer's discretion. Any attempt to repair or alter a shoe automatically voids the defective replacement policy.
"Unworn Condition" means that the item is in its original condition, and is shipped in its original packaging including any tags and the manufacturer's shoe box. Any item returned showing signs of obvious wear and is not returned in the condition in which it was shipped to you, will not be accepted for exchange, store credit or refund. Please do not return item/s with manufacturer's shoe box as the external shipping box. Using the shoe box as the shipping box will void your return.
Refused Package Policy: Any order/s refused by the customer or order/s returned to us by UPS because attempts at delivery have been unsuccessful are subject to a 20% restocking fee. Shipping charges are non-refundable.
Hosiery/Lingerie Policy: Due to state health law and health code regulations, we don't accept returns on opened hosiery, bodystockings, or panties. Any Hosiery/Lingerie item/s that have been opened are considered used and can't be returned. Shipping charges are non-refundable.
|How to return or exchange items||Requests for Exchange, Store Credit or Refunds must be submitted via e-mail to email@example.com or send via our contact us form. An RMA# (Return Authorization Number) will be assigned and e-mailed back to you with instructions.
An RMA# will be e-mailed to you with instructions and a link to the form that is to be filled out and returned with your item/s.
RMA # must be clearly written on the package. Any returns made without an RMA # will be refused and sent back Return to Sender.
RMA#'s are valid for 10 days from the date they are issued. Any delay in returning your exchange/return could void your RMA# and make your return ineligible for exchange/return.
Please note: Promotional shipping rates offered for the original order are not valid on exchanges. Standard shipping rates (4-6 Business Days) will be applied to all exchanges.
|Where to send your returns or exchanges:||Sinful Dreamz
Attention: Returns/Exchanges Dept
6 Columbia Drive
Amherst, NH 03031
|Close-Out, Blow-Out and Clearance Items:||All Close-Out, Blow-out and Clearance sale items are final sale items and are non-returnable. Prices on these products have been reduced for final sale.|
|Merchandise Return Form||After you receive your RMA, please complete the Merchandise Return Form and include it with your return. The Merchandise Return Form is in PDF format. Adobe Reader is required to open and print this form.|