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Special Message From Miranda!
Thanks for shopping at my store. I love shopping online but I am always concerned I might get stuck with something that doesn't fit or something I just don't want. You don't have to worry about that here. I want you to be happy with your purchase. If your shoe or boot doesn't fit, just return them for the next size up or down. If you receive a shoe that you just don't like, please return it for a refund or store credit (see details below).
Happy Shopping!
Miranda
| Return Policy |
| Return Policy |
We want you to be happy with your purchase from us. If your shoes do not fit or your are simply just not happy with them, you may return them within 15 days from the delivery date of your order. You may pick out another pair of shoes, request a store credit to use on a future purchase or a request a refund. Please note that store credits and refunds are subject to a 20% restocking fee.
Please understand that worn shoes WILL NOT be accepted. If a shoe is deemed defective, we will gladly exchange the shoe for the exact pair or an in-store credit will be issued towards a future order. Any worn shoe returned will be sent back at the customer’s expense. All returns will be inspected upon return. The sole of the shoes must be in its new and original condition, with no marks, scuffs. The shoe box must also be in its original condition.
Please be sure that the shoe box is in its original condition. Please do not write on, mark up, tape the box or alter the box in any way. Altering the box will void your return. Simply wrap the box in the same manner it was shipped to you, prior to returning the shoes.
Refused Package Policy: Any order refused by the customer is subject to a 20% restocking fee. Shipping charges are non-refundable.
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| How to return or exchange items | Requests for Store Credit or Exchanges must be submitted via e-mail to customerservice@sinfulshoes.com. An RMA# (Return Authorization Number) will be assigned and e-mailed back to you with instructions.
An RMA# will be e-mailed to you with instructions and a link to the form that is to be filled out and returned with your item/s.
RMA # must be clearly written on the package. Any returns made without an RMA # will be refused and sent back Return to Sender.
RMA#'s are valid for 10 days from the date they are issued. Any delay in returning your exchange/return could void your RMA# and make your return ineligible for exchange/return. |
| Where to send your returns or exchanges: | Sinful Dreamz
Attention: Returns Dept
20A Northwest Blvd
#354
Nashua, NH 03063
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| Close-Out and Clearance Items: | All Close-Out and Clearance sale items are final sales, (non-returnable). |
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Merchandise Return Form | After you receive your RMA, please complete the Merchandise Return Form and include it with your return. The Merchandise Return Form is in PDF format. Adobe Reader is required to open and print this form.
Merchandise Return Form
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